Refund policy

At DvzlaStore, we want you to be happy with your purchase. If your product arrives damaged, defective, or doesn't match what you ordered, contact us within the first 14 days of receiving it at Dvzlastore@gmail.com, and we'll help you resolve it.

 

To process your request, we may ask for a photo or video of the product and its packaging — this helps us resolve your case faster and improve the quality of what we offer.

 

Once a return is approved, the refund is processed to your original payment method within 5-10 business days.

 

We do not accept returns for change of mind once the product has been used, unless it has a manufacturing defect.

 

Return shipping costs are the customer's responsibility, except in cases of damaged or defective products, where DvzlaStore covers the cost.